12 comments

They picked up my set, took it to the shop, witnessed it making the popping sound it was making in my living room called me and left a message on my phone "stating for the record it made a pop sound".Then they returned it to me saying it was fixed.

It was not, the set continued to pop, the mfg (under mfg warr) sent them back out to my place to pick up the set. They took it back, would not return my call after a week, finally I contacted the owner who assured me service, stated the set was functioning normally. Said they would evaluate another week, they had the set for 3 weeks because they could not return it beause they were busy then the truck broke down, stated on the receipt when they did return it that it "never made a popping sound". (see above) So they conflicted themselves.

On top of this they damaged the screen with a 3/8" slash and denied it flat out. The owner stated in a recording on my message machine that EVERY technician saw the damage before they picked it up. Gee really, never noted it on the pick-up receipt though. Odd huh?

Or mentioned it me until I discovered it.

I trusted them, It never occured to meticulously look over the set, besides they turned it on immediately and it's hard to see the damage initially until the set it off.

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Anonymous
#180710

This company is awful! I really wish that my mom had done her research before she gave them TWO tv's! The owner of the business came out to my mom's house to give her an estimate to repair her flat screen tv and to fix an additional tv. The owner came out,had her sign this ridiculous contract and demanded payment up front ($600+). She didn't feel comfortable, so he agreed to take a partial payment ($400). To make things even shadier, he had her make the payment out to him personally rather than the company. Right after he left, she had a bad feeling. She called him with ten minutes of leaving and told him to cancel the order that she would pay the $65 service call, but she DID NOT want him to do the repairs. He told her she would have to pay for 1/2 the repairs AND the service call. First thing the next morning, she called her bank and cancelled her check, he showed up at her bank 20 minutes after opening to cash the check for the order that he KNEW was cancelled.

He then became very beligerant and rude and threatening.

She has tried to get her tv's back, but he refuses to return them and insists on charging her for half the labor.

These guys are CROOKS! We have written a complaint to the Atty General and we encourage anyone who has had negative dealings with them to do the same. Also... if they had you make the payment out to the owner personally, please contact Washington State Department of Revenue and let them know. As a...

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Anonymous
#148161

This place is a nightmare, all these stories about them wanting money upfront, promising quick repairs, is all true.I dropped my set off, was told it would done in 5 business days, which dragged out to 3 months before I went down and picked my broken set up and demanded my money.

But the owner, Edwin "*** man" Herrera was out of the country apparently and his workers couldnt authorize a refund without him, even though he was communicating with them over the phone. I really didnt want to make it that big of a deal but still its almost $600 we are talkin about. Anyway I was promised I would be refunded my money when the " accountant" was in at the end of the next month. They said I had just missed the accountant by a few days.

Supposedly the accountant only came in of the 23rd of each month and I picked the set up on the 29th. Anyway I waited until the date they told me and on that day Edwin called me and said that they had went ahead and refunded the money to my card. Well that never happened. He then told me to give him a week and he will pay me.

I do that and still nothing. So by this point im bugging him everyday and he finally just said " I dont have the money and im not sure when I will. You need to stop calling me and let me work, when I have the money i'll call you. If you keep calling your just going to have to sue me and it will take even longer to get your money." So I listened to him, I filed a small claims case in may and we have court...

So now he can pay my refund, filing fees, serving fees, and im charging him 5% intrest on the original debt owed, and I threw on a extra $10 for gas I gotta get to come up to everett. This company is ***.

I even contacted KING 5 to get the reporter Jesse Jones on them but they told me that they had done a story on them already.I think they should run it again.

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Anonymous
#148160

This place is a nightmare, all these stories about them wanting money upfront, promising quick repairs, is all true.I dropped my set off, was told it would done in 5 business days, which dragged out to 3 months before I went down and picked my broken set up and demanded my money.

But the owner, Edwin "*** man" Herrera was out of the country apparently and his workers couldnt authorize a refund without him, even though he was communicating with them over the phone. I really didnt want to make it that big of a deal but still its almost $600 we are talkin about. Anyway I was promised I would be refunded my money when the " accountant" was in at the end of the next month. They said I had just missed the accountant by a few days.

Supposedly the accountant only came in of the 23rd of each month and I picked the set up on the 29th. Anyway I waited until the date they told me and on that day Edwin called me and said that they had went ahead and refunded the money to my card. Well that never happened. He then told me to give him a week and he will pay me.

I do that and still nothing. So by this point im bugging him everyday and he finally just said " I dont have the money and im not sure when I will. You need to stop calling me and let me work, when I have the money i'll call you. If you keep calling your just going to have to sue me and it will take even longer to get your money." So I listened to him, I filed a small claims case in may and we have court...

So now he can pay my refund, filing fees, serving fees, and im charging him 5% intrest on the original debt owed, and I threw on a extra $10 for gas I gotta get to come up to everett. This company is ***.

I even contacted KING 5 to get the reporter Jesse Jones on them but they told me that they had done a story on them already.I think they should run it again.

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Anonymous
#127259

Do not do buisness with them. They have had my TV and my money for 6 months. Even Mitsubishi who recommended them can't get them to do anything.

STAY AWAY.

Anonymous
Catharine, Kansas, United States #90873

This company is a scam. Big promises...no delivery or service. Nice owner, but they cannot service or fix a simple problem. They want all money upfront, commit to one week repair time, 3 months later, still no tv. So I have written off my TV and the payment and bought a new unit. They give the same excuse each time i call like reading from a script: "we are still troubleshooting or we will call you tomorrow or we are waiting for a part"

Do yourself a favor, if you tv is broke, pay $15 bucks and take it to the dump and go to best buy and get a new one. If you go to Telesystems all you get a bill and excuses, but no service or repaired unit.

**********************************BE AFRAID OF TELESYSTEMS************************

Anonymous
#85055

This place should be put out of business, they had my set for 4 months, 4 months!!!I finally went and bought a new set, I called a lawyer, paid him a grand to file a suit against them, then they wimpered and whined and begged me to drop the suit and offered to return my set, I said only if you pay my lawyer a grand, they agreed, they knew I could shut them down if I wanted to spend the time and money.

They aren't worth it, besides how could they ever stay in business like this?The way they treat people?

Anonymous
#43711

took them 3 days to make an appointment. kept saying they would call me back about my TV which is still under warranty. I had to call each day in which they said someone would contact me later that day to make an appointment. on the 3rd day they finally set up an appointment and then today... I am supposed to have an appointment from 4-6pm sometime in that time frame and no one shows up. its 7:30pm now. still no one. still no call.

I left them a nice voicemail and plan to give them an ear full tomorrow, but seriously... FIND SOMEONE BETTER.

their website clearly states "we offer same day service" which is obviously not the case. you'd be lucky to get same YEAR service. by the time someone comes my *** tv will probably be out of warranty.

Anonymous
#42659

I don't know if they are liars, or just plain ***. I do know that they seem to have an extensive amount of experience at BSing customers and making sure they stay out of their hair. I sent my Sony LCD to their shop back in May of this year. After about 2 MONTHS they said that they had finally replaced the board and it was ready...of course because they were so buisy I had to pick it up.

First day i bring it home it has the same exact issues, only its even worse. So back to the shop. After about 2 other mis-diagnosis they say the finally have the problem fixed and it should be ready in a week.

6 months later I still don't have my TV...

I don't care who you are, or how good you think this company is or isn't....6 months is a rediculous amount of time to waste on TV repair and there is NO EXCUSE period for this.

Horrible place, they should reivaluate how they run their buisness or quit period.

Anonymous
Mercin, Mersin, Turkey #22769

I live in Lake Stevens and I had my Sony projection TV fixed through this company about four months ago.The repair cost me a little over four hundred bucks.

Pretty high but meh. Telesystems took about a week and a half to fix it. They kept me relatively informed and were fairly decent on being on time. I was pleased with the service they provided.

I honestly don't think that they are as bad as they folks below me are making it out to be. Sure they're not perfect but I've seen companies act far worse. Till this day my TV is still working great. I'd recommend them sure.

But be open minded because from what I've read around the net, the TV repair industry is taking a big hit due to shady parts from factories and sort stock of parts.

So cut these guys some slack.Seesh

Anonymous
Mercin, Mersin, Turkey #22226

i loved this company and the way the handled the problem on my tv. they were on time and did as they told me....a little spendy but it was worth it........i recommend this company to anyone who has any problems with your tv.

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